Customer Service Update

Sometimes the check really is in the mail. So often we hear promises from companies. We get our hopes up that they’ll keep to a schedule of payments or that when they say something they mean it. I wasn’t always that cynical about my interactions with companies. I used to have faith that most people were honest and trustworthy when it came to doing business. Otherwise they wouldn’t be in business very long.

The only companies that you knew were untrustworthy liars worked at used car lots. Book publishers that make many promises, then disappear after they’ve got your money can be added to that list as well.

You know who isn’t on that list? The good folks at Lakanto. I had purchased two products from them via Amazon. By the reviews, there are some people that like their products. There are also an equal number that are dissatisfied with them.

I contacted Lakanto’s customer service via email. Within a few hours they said, “Our No-Risk guarantee means that we promise to deliver 100% satisfaction every time.” They also said, As such, I have processed a full refund for your order. If you haven’t seen it already, it should process within the next 3-5 business days.”

On the 4th day I received a full refund for both products. I wish I liked their products. I like doing business with honest companies that stand behind their products. I know, I’ll start a list.

Honest, trustworthy companies:

1.       Lakanto

2.      

Short list, apparently.

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